Support

How ResQ Works 2

• Is There Any Data To Support Using ResQ?
• ResQ WorkZones™ - Virtual Boundaries

Privacy & Security 2

• Resident Privacy & Location Security
• Resident Privacy Video

Recording Problems 2

• ResQ Failed To Record Entire Shift
• ResQ Only Recorded Part of My Shift

Signing In 2

• I Forgot My Username / Password
• I AM RECEIVING AND "INVALID PASSWORD ERROR" UPON LOGIN.

Recording Your Hours 1

• Edit Hours from a Web Browser (Laptop or Desktop only)

In-App Controls 5

• I Need To Disable A WorkZone™ So It Never Records
• Use AwayMode™ To Temporarily Disable Automatic Recording
• Toggle WorkZones
• AwayMode™
• Ignore Duty Hours at Home

Your Phone's Location Settings 1

• How To Optimize ResQ Location Settings

For Residents 2

• Getting Started Guide For Residents
• Resident Onboarding (Video)

For Administrators 1

• ResQ & ResQ Analytics (Video)

Common Questions 12

• I live near a WorkZone™ and my hours record at home
• HOW DO I DELETE MY ACCOUNT?
• HOW DOES RESQ AUTOMATICALLY LOG WORK HOURS?
• WHAT HAPPENS IF I WALK OUT OF THE WORKZONE™ MOMENTARILY, GO TO LUNCH OR WALK ACROSS CAMPUS? DOES THE SYSTEM ACCOUNT FOR THIS?
• WHAT HAPPENS IF MY PHONE GOES DEAD? WILL IT LOSE TRACK OF MY WORK HOURS?

View all 12

Managing Your Residents 4

• How To Invite All Residents To Use The App
• "Never Signed In" Icon
• "Check Location Settings" Icon
• What Is The User Page?

WorkZones™ 1

• WorkZone Boundaries Need To Be Adjusted

Institution Setup 1

• What is my Institution ID?

Syncing Users & Hours 4

• Add / Delete Users - MedHub Customers
• Add / Delete Users - New Innovations Customers
• Add / Delete Users - Medtrics Customers
• Sync Work Hours To Other Systems