We try to capture every hour automatically, but if your device receives an inaccurate location update ResQ can decide you have left a WorkZone™ when you have not. You can correct the shift yourself.
Open WorkTime™, find the shift, tap the ••• button on the shift card and choose Edit. Adjust the WorkZone™, the start or the end, choose a reason, then save.
If you pick Other as the reason, a Please explain box appears and must be filled in as well. Until it is, the green button stays greyed out and tapping it does nothing. That is the most common reason an edit will not save.
A completed shift is archived about 90 days after it ends, and an archived shift can no longer be edited from the app or the portal. You will still see it in your reports. If you need one corrected, contact us and we will do it for you.
For the full walkthrough with current screenshots, see https://resqmedical.com/fix-your-hours/