ResQ Failed To Record Entire Shift
Did the app fail to record your entire shift? We apologize for the trouble.  If the app failed to record your entire shift. You can easily add it manual...
Thu, 17 Mar, 2022 at 11:15 AM
ResQ Only Recorded Part of My Shift
We try our best to capture all of the hours automatically. But sometimes based on the device receiving inaccurate location updates, ResQ may determine you a...
Wed, 1 May, 2024 at 9:00 PM
Edit Hours from a Web Browser (Laptop or Desktop only)
ResQ users can use a web browser to edit work hours using a web browser on a laptop or desktop. 1. Sign in to your institutions server using your userna...
Fri, 24 May, 2024 at 10:51 AM
I Forgot My Username / Password
Having trouble signing in to the ResQ App?  Forgot your username or password? Open the ResQ app. From the Login screen click  "Forgot Password&...
Thu, 17 Mar, 2022 at 11:22 AM
WorkZone Boundaries Need To Be Adjusted
If you notice hours recording inconsistently, you may be on the edge of a WorkZone or working in an area that is not captured by the existing WorkZone. If y...
Mon, 11 Dec, 2023 at 1:51 PM
Use AwayMode™ To Temporarily Disable Automatic Recording
AwayMode™ allows residents to temporarily disable the functionality that automatically records their work hours, for up to 24 hours. To disable a WorkZone f...
Thu, 17 Mar, 2022 at 11:54 AM
I Need To Disable A WorkZone™ So It Never Records
Using the Toggle WorkZones feature, you have the ability to disable any WorkZone so hours do not record upon entry and exit. Similar to AwayMode™ and Ig...
Thu, 17 Mar, 2022 at 11:25 AM
Institution ID
Click here to find your institution ID. The Institution ID is unique to each institution and is required to sign in to the app. 
Sat, 27 Apr, 2024 at 6:34 AM
I Forgot My Answer To The Security Question
If you have forgotten the answer to your security question, please submit a support ticket. 
Tue, 12 Jul, 2022 at 8:17 PM