Common Questions
Privacy, recording behaviour, account questions and what happens in edge cases.
There are a few solutions listed below to address hours recording at home. They are called Ignore Duty Hours at Home and Toggles WorkZones™. ...
Mon, 21 Sep, 2026 at 7:23 PM
Delete your account in the app You can delete your ResQ account yourself, on iPhone or Android: Open the ResQ app and tap Settings Tap Profile Scroll t...
Tue, 22 Sep, 2026 at 1:20 PM
ResQ™ is an iPhone app that logs work hours by linking the users location with the time of day. WorkZones are virtual boundaries created around hospitals, s...
Thu, 20 Dec, 2018 at 6:22 PM
Yes. The system will account for trips across campus or short outings. The system can be configured to maintain accurate time even when a user is in between...
Thu, 20 Dec, 2018 at 6:23 PM
If your phone goes dead inside a Workzone™ and is turned back on before you leave, you hours will be automatically logged as usual. If your phone goes dead ...
Thu, 20 Dec, 2018 at 6:24 PM
No. The ResQ™ software is specifically designed to maintain the privacy of the users. It does not allow anyone to know your specific location. It only indic...
Thu, 20 Dec, 2018 at 6:24 PM
No. ResQ™ does not share any identifiable data with outside entities. The data is only seen only by your medical institution to aid in analytics and improve...
Thu, 20 Dec, 2018 at 6:25 PM
No. The ResQ™ system was designed by a resident who experienced the challenges of providing optimal patient care while meeting work hour restrictions. In t...
Thu, 20 Dec, 2018 at 6:25 PM
No, their is no need to make any changes to hospital infrastructure or purchase any hardware to operate the ResQ™ System. ResQ™ is a cloud based solution th...
Thu, 20 Dec, 2018 at 6:25 PM
The ResQ System requires using cellular capability, but always having Wi-Fi enabled is the most accurate way to ensure a user’s time is recorded properly.
Thu, 20 Dec, 2018 at 6:26 PM