FAQ

I LIVE NEAR A WORKZONE AND MY HOURS RECORD AT HOME
There are a few solutions listed below to address hours recording at home. They are called Ignore Duty Hours at Home and Toggles WorkZones™.  ...
Fri, 6 Aug, 2021 at 7:40 AM
I AM COPYING AND PASTING MY PASSWORD ON THE LOGIN SCREEN, BUT AM GETTING AN "INVALID PASSWORD ERROR.
Often times when passwords are copied, extra blank spaces can be inadvertently copied and pasted as well which can lead to an "invalid password" ....
Wed, 11 Dec, 2019 at 5:01 PM
HOW DO I LOGIN WITH MEDHUB?
For some institutions the primary MedHub Username and Password will work, but it depends on the institutions security settings. If the institution uses Sing...
Wed, 11 Dec, 2019 at 5:06 PM
HOW DOES RESQ AUTOMATICALLY LOG WORK HOURS?
ResQ™ is an iPhone app that logs work hours by linking the users location with the time of day. WorkZones are virtual boundaries created around hospitals, s...
Thu, 20 Dec, 2018 at 6:22 PM
WHAT HAPPENS IF I WALK OUT OF THE WORKZONE™ MOMENTARILY, GO TO LUNCH OR WALK ACROSS CAMPUS? DOES THE SYSTEM ACCOUNT FOR THIS?
Yes. The system will account for trips across campus or short outings. The system can be configured to maintain accurate time even when a user is in between...
Thu, 20 Dec, 2018 at 6:23 PM
WHAT HAPPENS IF MY PHONE GOES DEAD? WILL IT LOSE TRACK OF MY WORK HOURS?
If your phone goes dead inside a Workzone™ and is turned back on before you leave, you hours will be automatically logged as usual. If your phone goes dead ...
Thu, 20 Dec, 2018 at 6:24 PM
DOES RESQ ALLOW ANYONE TO TRACK MY SPECIFIC LOCATION?
No. The ResQ™ software is specifically designed to maintain the privacy of the users. It does not allow anyone to know your specific location. It only indic...
Thu, 20 Dec, 2018 at 6:24 PM
WILL OUTSIDE PARTIES BE ABLE TO LINK SPECIFIC WORK HOUR DATA TO OUR INSTITUTION?
No. ResQ™ does not share any identifiable data with outside entities. The data is only seen only by your medical institution to aid in analytics and improve...
Thu, 20 Dec, 2018 at 6:25 PM
WHAT HAPPENS IF A RESIDENT GOES OVER THEIR WORK HOURS? WILL THE DATA BE USED TO REPRIMAND THE RESIDENT OR THE INSTITUTION?
No. The ResQ™  system was designed by a resident who experienced the challenges of providing optimal patient care while meeting work hour restrictions. In t...
Thu, 20 Dec, 2018 at 6:25 PM
WHAT ARE THE COMPONENTS OF THE RESQ SYSTEM? DOES MY HOSPITAL HAVE TO MAKE CHANGES TO INFRASTRUCTURE AND PURCHASE HARDWARE?
No, their is no need to make any changes to hospital infrastructure or purchase any hardware to operate the ResQ™ System. ResQ™ is a cloud based solution th...
Thu, 20 Dec, 2018 at 6:25 PM