To minimize inaccurate hours and for best results, always make sure your device has all location services enabled, including GPS and WiFi.


Enable WiFi

Enable WiFi on your device to improve location accuracy even if you are not connected to a WiFi network. Having WiFi enabled helps determine more accurately whether you are IN or OUT of a WorkZone. When WiFi is disabled, the location information that ResQ receives is less accurate, and accuracy can be off by more than a mile, making it much more difficult to accurately detect whether you are IN or OUT of a WorkZone.


Settings For Best Accuracy

  • Keep WiFi enabled even when not connected, WiFi can detect the location of routers and networks nearby, which improve location accuracy.
  • Cellular Data - ResQ must be allowed to use cellular data to function properly.
  • "Mobile data" OR "Data usage" setting: turn "Data saver" off. Turn on "Mobile data"
    OR turn off "Limit mobile data usage" (Android phones).
  • Location permissions need to be set to "Always" or "Allow all the time".
  • "Precise Location" needs to be turned on.
  • If ResQ has not been opened in three days, the app may go into "sleep mode" on Android phones.
  • If your phone runs out of battery or has been turned off, ResQ has no way to detect your entry or exit.

Android

  • Location Permissions for ResQ: Set to "Allow All The Time". Using any other setting will not allow the app to work correctly and record hours automatically in the background.
  • "Use precise location": Enabled
  • "Remove permissions and free up space": Disabled
  • "Pause app activity if unused": Disabled (This is listed under ResQ-->Permissions)
  • "Data usage" setting: Make sure "Background data" and "Unrestricted data usage" are enabled.
  • You may also see it as: "Mobile Data setting": Enable "Allow background data usage" and "Allow app while Data saver on".
  • "Battery optimization" setting needs to be set to "Not optimized" or "Unrestricted" .

Screenshots below:

   







iPhone

  • Location permissions for ResQ: Set to "Always". Using any other setting will not allow the app to work correctly and record hours automatically in the background.
  • "Use precise location": Enabled
  • Low Power Mode: needs to be turned off. Low Power mode does not allow ResQ to update location in the background and will result in delayed or missed hours.
  • Background App Refresh: Enabled

Screenshots Below: